Star Bear T shirt

At KOOKIENAE, we are dedicated to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines our processing times, delivery estimates, and important shipping details.

Orders are typically processed within 1–3 business days after payment confirmation. Once your order is shipped, you will receive a confirmation email with tracking information to monitor your delivery status.

Shipping times may vary depending on your location. Domestic orders usually arrive within 5–10 business days, while international deliveries may take 7–15 business days. Please note that delays may occur due to customs processing, holidays, or unforeseen circumstances beyond our control.

We offer standard shipping rates calculated at checkout based on your destination. In some cases, we may provide free shipping promotions, which will be clearly indicated on our website.

KOOKIENAE is not responsible for incorrect shipping information provided by customers. Please ensure your address details are accurate before completing your order. If a package is returned due to incorrect information, additional shipping fees may apply.

For lost or delayed shipments, please contact us at kristy@kookienae.com and our support team will assist you promptly to resolve the issue.